There are many sources of help with Canvas. See below for one that works best for you.
Canvas help 24/7/365
Access telephone support or the online chat function from Instructure (the Canvas suppliers) via the ‘Help’ button on the global navigation menu once you are logged into Canvas.
Canvas staff guidance
There is a guidance area on Canvas for Oxford staff called 'Guides to using Canvas at Oxford'.
Although this area is public, we suggest you log in for full functionality. Once logged in, you can self-enrol in the guide so that it will appear on your Canvas dashboard for ease of access.
Links to further information about Canvas functionality and support options are provided in the 'Help' section on the global navigation menu.
Local Canvas Coordinators
A network of Local Canvas Coordinators is available within departments and faculties.
They are your first point of contact if you need local Canvas support, since they should be aware of how Canvas is structured, managed and used in your unit.
They will also represent their department or faculty at User Group and similar meetings.
Who is my Local Canvas Coordinator (LCC)? (SSO required).
The Centre for Teaching and Learning provides a dedicated service desk to support staff.
The helpdesk is available Monday to Friday from 8.30am to 5pm, and can be contacted by emailing the helpdesk service.
The service provides help from experts in several areas, including digital education, educational development, and the Canvas VLE, all of whom are available to help departments, faculties and colleges with queries related to the delivery of in-person, online and hybrid teaching.
Digital Education Technologies User Group Team
A Digital Education Technologies User Group Team has been created in MS Teams.
It provides a collaborative online space for anyone interested in discussing how digital tools can support flexible and inclusive teaching and learning.
As a member of the Team, you can post questions and share hints and tips about all technologies used for teaching and learning, including Canvas, ORLO, Panopto (also known as Replay Lecture Capture), Microsoft Teams, H5P and Vevox.
Sign-up to the Team.