Problems accessing Canvas?

If you are getting a message saying you don’t have an account in Canvas, please note:

  • New students: make sure you have activated your SSO if you haven’t already done so. Note a new Single-Sign-On (SSO) takes 24 hours to appear in the system; please wait until the next day and try again. If the problem remains, please contact your local course administrator or call IT Services on 01865 (6)12345.

If you do NOT have an SSO but require access to Canvas:

  • Contact your local course administrator so that they can request an account on your behalf if appropriate. Alternatively, call IT Services on 01865 (6)12345 with details of your requirements.

General help and guidance

Extensive Canvas help can be found in our Oxford-specific guidance material for staff (please note you need to be able to log in to Canvas to access this) and students.

A range of standard Canvas guides, videos and other materials are also available, but please note not all will apply to Oxford.


Contact us

For general enquiries, please contact us at



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